Shipping policy

Last Updated: July 10, 2026

Thank you for shopping at KEZON. We are committed to delivering your orders quickly and securely. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 5-6 Business days.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	3-5 Business Days	Rs. 300 / Free over Rs. 3500
Express Shipping	2-3 Business Days	Rs. 450

> Note: Delivery delays can occasionally occur due to unforeseen circumstances (like weather conditions or courier issues).

3. Cash on Delivery (COD) & Payment Options

We offer Cash on Delivery (COD) across Pakistan PK.
Please ensure the correct amount is ready at the time of delivery.
We also accept prepaid orders via Credit/Debit Cards, JazzCash, EasyPaisa, Bank Transfer, etc.].

4. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email/SMS containing your tracking number(s).
The tracking number will become active within 24 hours of dispatch. You can track your package on our courier partner's website.

6. Wrong Address & Delivery Failure

Please double-check your shipping address when placing an order. KEZON is not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to non-delivery (customer unavailable or wrong address), our customer support team will contact you for a re-delivery, which may incur additional shipping charges.

7. Damages

KEZON is not liable for any products damaged or lost during transit. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim. (However, you can reach out to our support, and we will do our best to assist you).